Frequently asked questions

Program Eligibility
How it Works
Member Profile & Account
Offers & Invites
Writing & Submitting Review
Contact
Code of Conduct

Program Eligibility

Members must follow the Writing Guidelines and adhere to Bazaarvoice's Authenticity Policy to submit timely, authentic reviews for all products received.
Members cannot sell, exchange / return for money any products received through the sampling program. Products should never be selected with the intent to resell.
Members cannot have more than one account per person, nor can they operate an account on behalf of someone else.
No more than one (1) member accounts are allowed at the same household.
Members cannot give possession of the products to any other person outside of their household. Family or friends that do not live at your household cannot receive your products. Products should never be selected with the intent to gift or give away.
Members must be at least 18 years of age and agree / follow the program Terms of Use and Code of Conduct.
Members must live within the contiguous United States (excluding Alaska, Hawaii or Puerto Rico).
Members must have a complete profile, including a valid shipping address and phone number. We cannot support shipments to P.O. Boxes so a full street address is required.

How It Works

What is Hamilton Beach's ALL-STAR AMBASSADORS Program?

Hamilton Beach's ALL-STAR AMBASSADORS Program enables a group of Hamilton Beach's customers to try products in exchange for honest reviews. Reviews help other customers make educated purchase decisions. You've been invited to join ALL-STAR AMBASSADORS based on the trust you've earned in the community for writing accurate and insightful reviews or your involvement in one of Hamilton Beach's trusted digital communities.

Since ALL-STAR AMBASSADORS Members sometimes receive access to products that are not yet available on the market, your opinions could be among the first Hamilton Beach receives. When products are not yet available on retailer sites, we'll save your reviews and post them once they are.

Hamilton Beach does not influence the opinions of ALL-STAR AMBASSADORS. All reviews collected through this program will be labeled as such on retailer sites.

How does the program work?

Receive your invitation and register by filling out your member profile
Receive notification when an offer is available, then log in to your ALL-STAR AMBASSADORS account and select your product(s)
Product arrives at your provided address
Try the product and let us know what you think
Enjoy your product - it's yours to keep!
Be on the lookout for future offers

Member Profile & Account

Why does the registration form / member profile request information about me?

The personal information in your profile will be used for ALL-STAR AMBASSADORS program administration only. We will curate offers based on the information provided in your member profile and share your confirmed shipping address and contact information with our brand partners for the purpose of shipping products you’ve selected. The Hamilton Beach Privacy Policy applies to your participation in the ALL-STAR AMBASSADORS Community and describes our practices regarding collection and use of personal information.

How do I change or update information in my member profile?

You can login to your account and use the Update Your Interests tsb in the My Profile section to update your member profile at any time. Please make sure to keep your information up to date.

How many accounts can I have at the same household?

Only one user account is permitted per household. Duplicate accounts at the same household will be deactivated.

Can I invite my friends to join the ALL-STAR AMBASSADORS?

At this time, participation in Hamilton Beach's ALL-STAR AMBASSADORS Program is limited to select customers who have been invited by Hamilton Beach to join. You can encourage your friends to sign up on Stay Connected to increase their chances of being invited to become a Member.

How do I remove myself from the ALL-STAR AMBASSADORS Community?

If you choose to no longer participate in the ALL-STAR AMBASSADORS Community, please login to your account and use the Delete Your Membership link in the Your Account section. Members who delete their accounts will not be reinstated.

Are Hamilton Beach employees eligible to become ALL-STAR AMBASSADORS Members?

No. Hamilton Beach employees, their affiliates and Suppliers are not eligible.

Offers & Invites

How do you decide who gets invited to offers?

Offers to try products are based on your interests and preferences indicated in your profile, along with past program participation. Be sure to carefully complete all your questions in the member profile and follow the writing guidelines when submitting reviews to be in good standing.

What types of products do you offer through the ALL-STAR AMBASSADORS Program?

Our team at Hamilton Beach carefully selects products to include in the ALL-STAR AMBASSADORS program. We base our selection on what we want your valued opinion on most and what we think you may have an interest in given the information you provide when registering.

When am I able to request a product?

You will receive an ALL-STAR AMBASSADORS offer email notifying you when a product is available for selection. When the product selection window is open, eligible members can browse and select available products. Quantities are limited and available first come, first served.

How many offers should I expect to receive?

We cannot guarantee the number of offers you will receive. This depends on a variety of different factors such as product availability, campaign targeting, etc. While we can’t guarantee offers, we encourage you to keep your profile up to date and make sure you leave timely reviews, as this will increase your likelihood of being invited to try a product.

What if I receive an offer that I can’t use or am not interested in?

Rest assured - no one will be removed from the ALL-STAR AMBASSADORS Community program for lack of selecting products. Only select products that you are interested in trying and reviewing. If you can’t use an offer, please do not select a product and leave the products for other members who are able to use them. You will only be in jeopardy of losing your ALL-STAR AMBASSADORS privileges if you do not review the products you receive.

Can I give products I receive from ALL-STAR AMBASSADORS to my friends and family?

All products you receive are meant for you to test. We allow product selection on behalf of someone in your household, such as an immediate partner or child; however, you may not give products to anyone living outside of your household.

Can I sell, exchange or gift products?

No, per the ALL-STAR AMBASSADORS Terms of Use, members are not allowed to resell, exchange or gift a product received through ALL-STAR AMBASSADORS to any other person or entity either online or offline. If a member is found to be selling or exchanging products, membership will be deactivated.

How do I return / cancel / modify my requests?

Returns are not supported within this website. You are able to cancel or change your product selection during the offer period, but not when the offer has closed. By selecting an offer, you are agreeing to try and review the product you receive. Refusing shipment may result in account deactivation.

Where can you ship ALL-STAR AMBASSADORS products?

We only support shipments within the contiguous United States at this time; excluding Alaska, Hawaii or Puerto Rico. Unfortunately, we cannot ship to P.O. Boxes, so a full street address is required.

How long will it take for me to receive a product to review once I request it?

Once a product selection period has ended, you will receive an email confirming that you should be on the look-out for a product shipment. We make every effort to ship your item(s) as soon as possible following the end of the product selection period. Typically, you'll receive your ALL-STAR AMBASSADORS Product(s) within 5-7 business days following shipping, and you can view your order status by visiting your ALL-STAR AMBASSADORS Account Page. If there is a delay in shipment, you will receive an email notifying you of the delay.

What if my product is lost in transit, delivered to the wrong address, arrives broken, etc.?

We are not able to reship products that are lost in transit or delivered the wrong address. Please be sure your address is up to date in your profile prior to making a product selection. If your product arrives damaged or broken, please use the Contact us form under the My Profile tab in the portal, and we will determine whether the product can be reshipped.

Do I need to return the item after reviewing it?

No. ALL-STAR AMBASSADORS products are yours to keep!

Writing & Submitting Review

Where do I post my review?

When it is time to submit your review, we will send you an email specific to the products you sampled, with a direct link to a review submission form.
Another method is to log into your ALL-STAR AMBASSADORS account to see the list of products you have received under the My Products tab. You can tap the star next to any product you haven't reviewed yet to submit your review.

Please follow the ALL-STAR AMBASSADORS Writing Guidelines when submitting your review.

How quickly do I need to post my review?

We will send review reminder emails when it is time to post your review, but we encourage you to post review(s) once you have thoroughly used or tested the product. Failure to submit timely reviews may impact your eligibility in future campaigns.

Am I required to write reviews about all ALL-STAR AMBASSADORS Community products I select?

Authentic reviews are very important in helping shoppers make a buying decision. To maintain membership, you are required to review all of the products you receive on an ongoing basis, but we strongly encourage you to provide reviews on all of them. Doing so contributes to your standing as an ALL-STAR AMBASSADOR, which influences whether you are included in campaigns to try and review products in the future. Please be sure to follow the ALL-STAR AMBASSADORS Writing Guidelines when submitting your review to ensure you remain eligible for future offers.

Do members have to write positive reviews to participate?

No. We expect our members to write unbiased, honest and authentic reviews. All reviews will be posted unedited, regardless of whether they are favorable or not. There is no pressure or expectation to write positive reviews, and negative reviews do not affect membership in the program.

What if I didn’t receive my product or have an issue with the product when it is time to leave my review?

If you have an issue with your product or product delivery, please do not submit this feedback in your review submission. Instead, contact us with any customer service issues using the Contact Us link under the My Profile tab and we will help to resolve so you can leave an authentic review on your product experience.

Are reviews collected through the ALL-STAR AMBASSADORS Community labelled differently?

Yes. To ensure authenticity, any reviews gathered through this program are badged to signify a free product was received. You do not need to mention receiving a free product in your review.

Do ALL-STAR AMBASSADORS Community members get paid for writing reviews?

No. Members are not paid to participate in the program, nor are they paid to write reviews.

Contact

Contact us if you have general questions about the ALL-STAR AMBASSADORS Program.

Please do not contact us for the following reasons as this may impact your eligibility in the program:

Requests to be included in more offers.
Requests for membership invitations.
Inquiries about your membership standing.
- Program activity and review completion rate can be found in the member dashboard. Leaving authentic, timely reviews for all products received will help keep your account in good standing.
Messages regarding activity within sampling related social media groups, chat rooms or forums.
- The ALL-STAR AMBASSADORS Community is not affiliated with outside social media groups and does not endorse any postings made in chat rooms, forums or other social groups. If you choose to take part in these groups, please do not contact us regarding activity and posts in these groups.

Messages pertaining to these topics will not be answered.

Code of Conduct

Keep communication with our support team professional. You will not harass, be rude, or use profanities and/or derogatory language when contacting our support team
Be authentic, honest and mindful when participating in the program. This includes your member profile, offer selections, and review submissions. Please answer all questions in your profile truthfully, and only select offers you are able and interested in trying. Be authentic and honest when submitting reviews for products you’ve tried.
You will not cheat or fake our system. This includes creating and/or maintaining multiple accounts, running someone else’s account, or including false information in your account.